Our Carrier of Choice

• Your order will be processed within 3-5 business days, and shipped to you via FedEx using discounted rates
• Your tracking number will be sent to you once your order has shipped
• Please allow 7 to 10 business days for delivery

Ship-to Address

• You will need to supply a complete US street address
  FedEx does not deliver to post office boxes
• At this time, we ship to US addresses only
  (including Alaska and Hawaii)
• All purchases, including shipping charges, are final
  Your satisfaction is important to us, however. If you experience an issue with your shipment (excluding damages or breakage), please contact us within 24 hours of receiving your package using the following email address:
  customerservice@keepitsimplesyrup.com.

• We treat each case individually
  Sometimes a credit or refund of your order is the right thing to do. Any credits or refunds to your account will be made directly to the original credit card used for purchase.

• DAMAGES OR BREAKAGE CAUSED BY THE CARRIER ARE NOT THE RESPONSIBILITY OF CHEF SOUS LLC
  All packages, regardless of quantity ordered, are shipped with a declared value equal to the price paid. You must submit claims for shipping charge reimbursement directly to the carrier (i.e. FedEx).